Refund policy
Overview
At Shallii, we stand behind the quality of our sleep mask. This policy explains your rights and our process for refunds and order issues.
Shallii sells and ships to U.S. domestic addresses only.
1. 14-Day Money-Back Guarantee
You may request a full refund within 14 days of the delivery date as confirmed by your tracking information. This applies whether or not you have used the product.
Requests submitted more than 14 days after delivery are not eligible, except in cases of a defective or incorrect item as described in Sections 4 and 5.
2. How to Request a Refund
Submit the refund request form at shallii.com/pages/refund-request within the 14-day window. The form asks for your order number, the email address on your order, and a few short questions about your experience.
We will confirm your request and advise on the disposition of the product. Please do not ship anything back before receiving instructions from us.
3. Refund Processing
Approved refunds are processed within 2 business days of your request and issued in full to your original payment method. Funds typically appear within 2–5 business days, depending on your bank.
Your bank or card issuer may require additional time to post the refund. Shallii is not responsible for delays on the part of your financial institution.
4. Damaged or Defective Items
If your Shallii product arrives damaged or defective, contact us at support@shallii.com within 14 days of delivery with your order number, a description of the issue, and at least one clear photograph of the item and its packaging.
Upon verification, Shallii will provide a full refund or a replacement at no additional cost, including return shipping where applicable. The choice of remedy is yours.
Under the Uniform Commercial Code (UCC) § 2-314, goods sold by a merchant carry an implied warranty of merchantability. A product that arrives damaged or defective does not meet this standard, and you are entitled to a remedy of your choosing.
5. Wrong Item Received
If you receive an item different from what you ordered, contact us at support@shallii.com within 14 days of delivery with your order number and a photo of the item received. Shallii will ship the correct item or issue a full refund, whichever you prefer, and will cover all associated shipping costs.
6. Replacements
Shallii currently offers a single product. If your item is defective or incorrect, we will send a replacement at no cost under Sections 4 and 5. Replacements are not offered for change-of-mind requests — those are refunded in full under Section 1.
7. Exclusions
The following are not eligible for a refund under this policy:
- Requests submitted more than 14 days after delivery
- Items purchased from a party other than Shallii
- Final sale items, if explicitly marked as such at the time of purchase
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), refunds resulting from a fulfilment failure on our part are issued within 7 business days for card transactions.
8. Contact
Email: support@shallii.com. We aim to respond within 1–2 business days. Please include your order number in all correspondence.